Collaborate with other business teams, product managers, project managers and technical teams to continuously innovate and redesign programs to better serve our customers.
Develop project plan and other project management outputs as per defined process.
Manage project level risk/issues and ensure mitigation, in order to minimize their impact.
Resources management, project tracking & oversight and effective forecasting.
Manage changes to project scope, schedule, and costs using appropriate techniques.
Review dependencies, assumptions and action logs.
Work effectively with cross-functional teams during all phases of the new product development process.
Advocate on behalf of the Customer during all tech engagements to ensure a consistent high-bar on excellence and project delivery.
Lead the effective and efficient delivery of large complex cross-functional projects.
Anticipate bottlenecks, provide escalation management, make trade-offs, and balance the business needs versus technical constraints.
Gain consensus on technical decisions and ensure that appropriate projects are prioritized.
Maximize resources utilization for the greater good of the organization.
Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.
Define, prioritize and plan projects, gaining alignment with all appropriate levels within.
Manage all key technical aspects of the Customer Service and Experience improvement.
Deliver product/program quality improvements based on Customer feedback and core.
Customer Service performance measurements.
Required Skill Set
Project manager who has independently led and managed different types of projects/programs (end to end).
10 to 12 years overall experience with minimum 5 years of project management experience (relevant) managing through stage-gate processes and Agile methodology.
Minimum 2 end-to-end product development experience in the role of PM deliverables with regular updates to stakeholders.
Experience in coordinating the projects and their interdependencies between the various projects within a program.
Brings value-add to organization by bringing significant improvement ideas and constantly looks to grow the efficiency and reduce cost of running projects.
Experience in managing multiple large/medium size and complexity projects independently.
Ability to manage conflicting time demands and multiple strategic initiatives simultaneously, ability to work to tight deadlines.
Must be pro-active in identifying gaps and ensure completion.
Must have PMP or equivalent certification.
Experience working with and effectively communicating (listen, speak, present and write) to all levels of management and build working relationship with others outside of the project team.
Strong time management skills, prioritization abilities and “take ownership of issues and tasks”.
Ability to own end to end success of the project, engaging cross functions, ensuring accountability, execution of timelines, and continuous change management to deliver on-time, qualitative results.
Competent in the use of project management tools, techniques and software tools.
Effective use of negotiation skills and competencies
